Working With Us
Most firms make you discover their engagement model one sales call at a time. We would rather you walk into the first conversation already knowing how we work, how we price, and how we treat your data — so the conversation can be about your operation instead.
Engagement Shapes
Every engagement follows the Method's sequence — leakage, workflow, intelligence, system, measurement. The shapes differ only in how far along that sequence we travel together.
A bounded, senior-led examination of one operation. You receive the leakage model, the workflow map, and a build/no-build recommendation — including, when warranted, the recommendation not to proceed.
Design and delivery of one production system against the diagnostic's findings — with the measurement plan agreed before the first line of code.
For clients scaling from one proven system to an intelligent operating model. We extend, maintain, and measure — and we re-earn the engagement every quarter.
The First Two Weeks
The opening of a Diagnostic, day by day — so there is no mystery about what you are committing to.
A working session with your leadership: which operation, what "better" means financially, and who owns the outcome. We leave with access requirements and a written framing you sign off on.
We sit with the people who do the work — estimators, coordinators, reviewers — and trace real items end to end. Leakage hides in handoffs and waiting states; that is where we look.
Observed time, error, and dependency costs become a model your finance team can interrogate. Every assumption is written down precisely so it can be challenged.
A ranked set of interventions — or the honest conclusion that AI is not the answer here yet. Either way, you hold a document worth more than the fee, and no obligation to continue with us.
Pricing Philosophy
Numbers depend on scope, so they belong in proposals. The principles behind them do not change, so they belong here.
The Diagnostic is a fixed price agreed before we start. Discovery should never be a meter running — you are buying an answer, not our hours.
Build proposals reference the leakage model directly: what the system costs against what the leak costs annually. If that ratio does not clear a sensible bar, we will tell you — it is the same test we apply to ourselves.
Where ongoing work is genuinely open-ended, we work in pre-agreed increments with visible burn — never an unbounded monthly invoice you have to take on faith.
Code, documentation, models of your data, and the leakage analysis itself are deliverables, not hostages. Our retention strategy is being worth retaining.
Security & Data Posture
A summary of our standing posture. Detailed responses to security questionnaires are available under NDA, typically within five business days.
We request the narrowest access that the engagement requires, document every grant, and relinquish access at engagement close. Production data never leaves your approved environments without written agreement.
Client data is never used to train models for other clients or for ourselves. Model and vendor choices respect your data-residency and processing constraints, and are documented in the system design.
Systems we ship log their decisions. Outputs trace to inputs; extractions trace to source passages; human overrides are recorded. If a regulator or an internal auditor asks "why did it do that," the system can answer.
NDA before any data is discussed — yours or ours. We contract under MSA/SOW structures your legal team will recognize, and we are accustomed to vendor onboarding, security review, and insurance requirements.
We would rather state our posture plainly and let your security team probe it than decorate this page with badges. Send us the questionnaire.